Derby City Council

Contact the council

Derby Direct – Derby City Council’s customer service centre – is based at The Council House from Monday 17th December. It is your first point of contact to the Council. Customer services advisors at the Council House will be able to deal with a range of enquiries, applications and payments for services such as benefits, council tax, Gold Card, Streetpride and parking services.

The map on this page shows other Council office locations in Derby city centre, with a summary of what customer services are provided at each building.

Find out when services are moving into the Council House with our Council House FAQs.

The Council House opening hours

Monday to Friday: 8.30am to 5.00pm – on Monday 17th December it will open from 10.30am.

These times are for both telephones and for customers visiting the Council House. Please note that 4.30pm is latest time you can access the ticketing queue for Council Tax and Housing Benefit.

From 7th January 2013, our Benefits and Council Tax advice services will be available by appointment only in the Council House.

Switchboard opening hours

Telephone: 01332 293111

Monday to Friday: 8.30am to 5.00pm


Telephone: 0333 200 6981 (24-hour automated line)

For all street-based services, bins and recycling, street lighting, fly-tipping, dog fouling, litter, graffiti and pot holes.

Environmental Enforcement Response Service

Telephone: 01332 642020 (day or night)

Contact the Service if you:

  • have witnessed, and have information on, fly-tipping, dog fouling, stray dogs, littering, fly-posting and abandoned vehicles to help us take action against offenders
  • want to report noise nuisance or bonfires.

Contact Derby City Council

Telephone and email

streetprideStreetpride tel:0333 200 6981

In writing

Derby City Council
The Council House
Corporation Street
Derby DE1 2FS

In person

Customer Service Centre
Derby City Council
The Council House
Corporation Street
Derby DE1 2FS


View Derby City Council Offices in a larger map


Hit Counter provided by brochure holders